SUPPORT PREPARATION GUIDE
Requesting plant support
The information that helps explain a control-system issue clearly.
Discuss your project ↗
Explain the operational impact
Tell us whether the plant is stopped, a single machine is affected or the process is running with a limitation. Include when the issue began and whether it is consistent or intermittent.
Identify the equipment
A controller family alone is often not enough. Model numbers and application versions help establish the right starting point.
- PLC, HMI and drive model numbers
- Software and firmware versions where available
- Displayed alarms or error messages
- Time the issue occurred and relevant screenshots
- Recent equipment, software or network changes
- Available program backups and drawings
Describe the available access
Let us know the site location and the people available to assist. If remote support is being considered, describe the connection and your plant’s access arrangements. The support method needs to fit the actual installation.
Contact the team
Call Rod on 0417 068 000 or Steve on 0414 719 070. Explain the plant, equipment and impact first, then work through the available information. Response arrangements and availability are confirmed during that conversation.
TALK TO RS AUTOMATION
Let’s discuss your next step.
Tell us about your plant, equipment and the result you want to achieve.